Maintenance and Support

Website Maintenance and Support Services in Calgary

Keep your Calgary business website secure, fast, and up-to-date with professional maintenance services. Webtrophy provides comprehensive website care that ensures optimal performance, security, and reliability while you focus on growing your business.

What’s Included

• Security Monitoring: 24/7 security monitoring with malware scanning and threat detection
• Regular Updates: WordPress core, plugin, and theme updates with compatibility testing
• Performance Optimization: Ongoing speed optimization, database cleaning, and caching management
• Automated Backups: Daily automated backups with secure off-site storage and easy restoration
• Uptime Monitoring: 24/7 website monitoring with instant alerts for downtime or issues
• Content Updates: Regular content changes, additions, and modifications as requested
• SSL Certificate Management: SSL certificate renewal and security certificate maintenance
• Bug Fixes & Troubleshooting: Quick resolution of technical issues and functionality problems
• Monthly Reporting: Detailed performance reports with analytics, security, and optimization insights
• Priority Support: Dedicated support with faster response times for maintenance clients

Our Maintenance Process

1. Initial Website Audit: Comprehensive review of current website health, security, and performance
2. Maintenance Plan Setup: Custom maintenance plan based on your website complexity and business needs
3. Proactive Monitoring: Continuous monitoring with automated alerts and issue detection
4. Regular Maintenance Tasks: Scheduled updates, optimizations, and security checks
5. Issue Resolution: Rapid response to problems with troubleshooting and fixes
6. Performance Reporting: Monthly reports with recommendations for improvements and optimizations

Calgary Market Focus

Our maintenance services are designed for Calgary businesses with specific local considerations:

• Canadian Hosting Optimization: Performance optimization for Canadian servers and CDN configuration
• Local Business Integration: Integration with Calgary business directories and local SEO maintenance
• Compliance Monitoring: Ongoing compliance with Canadian privacy laws and accessibility standards
• Emergency Support: Local timezone support with rapid response during Calgary business hours
• Weather & Seasonal Adjustments: Content and functionality updates for Calgary’s seasonal business cycles

Why Choose Webtrophy for Website Maintenance?

• 1 Year Free Maintenance: Unique value proposition included with all new website projects
• Calgary-Based Support: Local team providing personalized service and rapid response times
• Proactive Approach: Prevention-focused maintenance preventing issues before they impact your business
• Comprehensive Coverage: All-in-one maintenance covering security, performance, and functionality
• Transparent Reporting: Detailed monthly reports showing exactly what work was performed
• Emergency Response: Rapid issue resolution to minimize business disruption

Maintenance Services We Provide

Security Management

• Malware scanning and removal
• Security plugin management and monitoring
• Firewall configuration and maintenance
• Login security and brute force protection
• Security audit and vulnerability assessments

Performance Optimization

• Page speed optimization and monitoring
• Database optimization and cleanup
• Image compression and optimization
• Caching system management
• CDN configuration and management

Content & Functionality Support

• Text and image updates
• New page creation and modifications
• Plugin installation and configuration
• Form and functionality troubleshooting
• User account management and support

Industry-Specific Maintenance

E-commerce Maintenance

• Product catalog updates and management
• Shopping cart and checkout functionality testing
• Payment gateway monitoring and updates
• Inventory synchronization and management
• Order processing system maintenance

Business Website Maintenance

• Service page updates and modifications
• Blog content publication and formatting
• Contact form and lead capture maintenance
• Integration monitoring (CRM, analytics, etc.)
• Mobile responsiveness and cross-browser testing

Professional Services Maintenance

• Client portal functionality and access management
• Appointment booking system maintenance
• Document and resource library updates
• Compliance monitoring and updates
• Professional licensing and certification updates

Maintenance Packages & Pricing

Essential Maintenance (FREE for 1 Year, then $150/month)

• Security monitoring and basic protection
• WordPress core and plugin updates
• Weekly automated backups
• Monthly performance reports
• Basic content updates (up to 2 hours/month)
• Email support with 48-hour response time
• Perfect for small business websites

Professional Maintenance ($250/month)

• Advanced security monitoring and malware removal
• Priority updates with staging site testing
• Daily automated backups with instant restoration
• Performance optimization and monitoring
• Content updates and modifications (up to 5 hours/month)
• Priority email and phone support (24-hour response)
• Monthly SEO performance monitoring
• Ideal for growing businesses and e-commerce sites

Enterprise Maintenance ($500/month)

• Comprehensive security and threat protection
• White-glove update management with testing
• Real-time backups with geo-redundancy
• Advanced performance optimization and monitoring
• Unlimited content updates and modifications
• 24/7 emergency support with immediate response
• Monthly strategy calls and optimization planning
• Custom development and enhancement work
• Designed for high-traffic and mission-critical websites

Emergency Support Services

Rapid Response Protocol

• Immediate notification of critical issues
• Emergency response within 2 hours
• Quick diagnosis and resolution planning
• Temporary fixes to restore functionality
• Comprehensive repair and prevention measures

Common Emergency Scenarios

• Website hacking and malware infections
• Server crashes and hosting issues
• Plugin conflicts causing site breakage
• Database corruption and data recovery
• SSL certificate expiration and renewal
• Performance issues affecting user experience

Maintenance Benefits & ROI

Business Continuity

• 99.9% uptime through proactive monitoring
• Reduced risk of security breaches and data loss
• Maintained search engine rankings through performance
• Consistent user experience and customer satisfaction

Cost Savings

• Prevention of major issues requiring expensive emergency fixes
• Reduced internal IT workload and staff time
• Avoided revenue loss from website downtime
• Extended website lifespan through proper maintenance

Performance Improvements

• 30-50% improvement in page load speeds
• Enhanced security protecting against 99% of common threats
• Improved search engine rankings through technical optimization
• Better user experience leading to increased conversions

Proactive Maintenance Activities

Weekly Tasks

• Security scans and malware detection
• Backup verification and testing
• Plugin and theme update reviews
• Performance monitoring and optimization
• Link checking and broken link repair

Monthly Tasks

• Comprehensive security audits
• Database optimization and cleanup
• Content review and optimization suggestions
• SEO performance analysis and recommendations
• Detailed reporting and strategy planning

Support & Communication

Regular Communication

• Monthly maintenance reports with detailed activity logs
• Proactive notifications about important updates or issues
• Strategy recommendations for website improvements
• Performance insights and optimization opportunities

Support Channels

• Email support with guaranteed response times
• Phone support for priority maintenance clients
• Emergency hotline for critical issues
• Online portal for maintenance requests and tracking

Additional Services Available

One-Time Services

• New Feature implementation ($500-$4,000)
• Website security cleanup and malware removal ($500-$1,500)
• Performance optimization and speed improvements ($300-$800)
• Major plugin or theme updates with compatibility testing ($200-$600)
• Website backup restoration and data recovery ($250-$750)

Enhancement Services

• New feature development and implementation
• Design updates and visual improvements
• SEO optimization and content strategy
• Integration with new tools and services

Note: Pricing for one-time and enhancement services is provided as a general range and may vary depending on the complexity, scope, and specific requirements of your project. Each website is unique—after an initial assessment, we’ll provide a tailored quote to ensure you receive the most effective and cost-efficient solution for your needs. For a detailed estimate, please contact us to discuss your goals and receive a personalized proposal.

Ready to protect your Calgary business website with professional maintenance? Contact us today to discuss your maintenance needs and get started with our comprehensive support services.

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Note: Pricing is determined project to project based on specific requirements and complexity. The prices shown here are for reference only and may vary depending on your unique needs.